As part of the transformation of NRRI from a clearinghouse to a source of original research, our document library is under construction. Below is a list of selected NRRI multi-utility publications, dating back to the 1980s, organized by topic; text searchable and downloadable. Some articles listed are not downloadable at this time.  All state commissions and their staff may send requests for these documents to This e-mail address is being protected from spam bots, you need JavaScript enabled to view it  or call (301) 588-5385. Please note that we are currently unable to respond to document requests from the general public. 

Publication Categories (Click to select)
	Multi-Utility Consumer Affairs

Title	Author	Published	File
Multi-Utility
Where Does Your Utility Stand? A Regulator’s Guide to Defining and Measuring Performance	Shumilkina	2010	10-12
Formula Rate Plans: Do They Promote the Public Interest?	Costello	2010	10-11
How Performance Measures Can Improve Regulation	Costello	2010	10-09
What Is an Effective Feed-In Tariff for Your State? A Design Guide	Pollock, McNamara	2010	10-07
So You Have Your ARRA Funds for New Staff—Now What?	Carver	2010	10-06
Utility Performance: How Can State Commissions Evaluate It Using Indexing, Econometrics, and Data Envelopment Analysis?	Shumilkina	2010	10-05
Serving the "Public Interest” - Traditional vs Expansive Utility Regulation	Filipink	2010	10-02
Are Utility Workforces Prepared for New Demands? Recommendations for State Commission Inquiries	Strauss, Schwarz, Lippmann	2010	10-01
Some Basic Concepts of Market Power for State Public Utility Commissions to Consider	Costello	2009	09-11
Multi-utility Issues at a Glance	Hempling	2009	09-04
Pre-Approval Commitments: When And Under What Conditions Should Regulators Commit Ratepayer Dollars to Utility-Proposed Capital Projects?	Hempling, Strauss	2008	08-12
Advanced Metering Infrastructure: What Regulators Need to Know About Its Value to Residential Customers	Brockway	2008	08-03
Do You E-File? Opportunities, Costs and Procedures for Effective4 E-Filing Practices	NRRI	2007	07-01
Repeal of The Public Utility Holding Company Act of 1935: Implications and Options For State Commissions	Burns, Murphy	2006	06-12
Highlights of Public Utility Regulation in 2005	NRRI	2005	05-18
Briefing Paper: Implications of EPAct 2005 for State Commissions	NRRI	2005	05-16
The Role of State Public Utility Commissions in Protecting the National Utility Infrastructure	Wilhelm, McGarvey, Lawton	2005	05-03
The State of Regulation: A Preview of Key Issues Facing Commissions in 2005	NRRI	2005	05-01
NARUC/NRRI 2003 Survey on Critical Infrastructure Security	McGarvey, Wilhelm	2003	04-01
The Renewables Portfolio Standard: A Practical Guide	Rader, Hempling	2001	NARUC
The Organization of the Public Utility Commission Call Center	Klepacz, Sevel	2003	03-08
State Regulatory Commission Budget Reductions and Cost Containment: Results of  a Survey	NRRI	2002	02-16
Knowledge Management: A Tool for Creating Effective and Adaptive Regulatory Agencies	Wirick	2002	02-07
The State of Regulation: An Annual Examination of the Four Utility Sectors	Costello, Harunuzzaman, Rose, Rosenberg, Sevel, Wilhelm, Wirick, Witkind-Davis	2001	01-10
The Creation of Dynamic Regulatory Institutions	Wirick	2001	01-05
The State of Regulation: NRRI’s Annual Examination of the Four Utility Sectors and a Look Forward	Wirick, Costello, Darr, Davis, Rose, Wilhelm	2000	00-07
Dynamic Market Analyses for Transitional Utilities: A Role for Evolving Commissions	Burns, Costello, Rosenberg, Darr	2000	00-06
New Models of Regulatory Commission Performance: The Diversity Imperative	Wirick	1999	99-15
Occasional Paper #23: The Structure of State Utility Commissions and Protection of the Captive Ratepayer: Is There A Connection?	Zearfoss	1998	98-14
Proceedings of the NARUC/NRRI Commissioners Summit Entitled “Ensuring the Relevance of Commissions at 2003: A Summit Meeting of State Public Utility Commissioners	NRRI	1998	98-13
Staffing the Consumer Education Function: Organizational Innovation, Necessary Skills, and Recommendations for Commissions	Lawton, Sevel, Wirick	1998	98-10
Organizational Transformation: Ensuring the Relevance of Public Utility Commissions	Wirick, Burns, Davis, Jones, Sevel	1998	98-06
Exempt Telecommunications Companies and Some State Commission Regulatory Implications of Electric and Telephone Convergence	Burns	1997	97-21
Optimal Screening of Industry Restructuring Proposals	Graniere	1997	97-11
Mergers and Acquisitions: Guidelines for Consideration by State Public Utility Commissions	Graniere, Burns	1996	96-35
Unbundling The Retail Gas Market: Current Activities and Guidance For Serving Residential and Small Customer	Costello, Lemon	1996	96-13
Antitrust Concerns in the Modern Public Utility Environment	Meeks	1996	96-12
Information Risk in Emerging Utility Markets: The Role of Commission-Sponsored Audits	Wirick, Lawton, Burns, Lee	1996	96-09
Alternatives to Utility Service Disconnection	Burns, Becher, Hegazy, Eifert	1995	95-07
State Public Service Commission Disposition of  the Gain On Sale of Utility Assets	Wirick	1994	94-17
Generally Accepted Accounting Principles for Regulated Utilities, Evolution and Impacts	Wirick, Gibbons	1994	94-07
Regional Regulation of Public Utilities: Opportunities and Obstacles	Jones, Burns, Darr, Eifert, Graniere, Lock, Poling	1992	92-19
Utility Customer Information: Privacy and Competitive Implications	Burns, Samarajiva, Mukherjee	1992	92-11
Contract Pricing of Electric and Telephone Service: Current Practice and Policy	Rosenberg, Duann, Nagler, Wasden	1992	92-05
Consumer Affairs
Survey: State “Best Practices” to Mitigate High Energy Prices	Sevel	2005	05-12
Survey: Nonpayment of Energy Bills by Low-Income Customers	Sevel, Miller	2005	05-06
The Impact of Rising Energy Prices on Low-Income Consumers	Sevel	2004	04-14
The Role of Utility Consumer Advocates in a Restructured Regulatory Environment	Murphy, Sevel	2004	04-12
The Enforcement Function Within the Consumer Affairs Department	Sevel, Klepacz	2003	03-05
Consumer Utility Benchmark Survey: A Comparison of Consumer Perceptions of Customer Service	Sevel, Bei Xu	2003	03-03
The Consumer Response to Public Utility Competition	Sevel	2001	01-09